FAQ

 

Product Information

What materials do you use?

We pride ourselves in using only the highest quality, sustainable materials.  This includes solid hardwood (maple, walnut, bubinga, zebrawood, purpleheart, cedar), mild and stainless steel, brass, aluminum, glass, stoneware, porcelain, and neodymium magnets.

 


How are your products finished?

For our wood, we use tung oil and food grade danish oil. It soaks into the hardwood and helps to seal the wood against wear and moisture to ensure that the piece will last and last. 

For metal, we use paste wax.  It has a low environmental impact and is water and rust resistant.  

For ceramics, we glaze all of our stoneware for kitchen use.  It is also dishwasher and microwave safe!


How do I care for my new piece?

Please click here for product care information, including how to clean your new piece, how to disinfect our wood cutting boards, and how to care for air plants.


What types of wood are available?

We use maple, walnut, purpleheart, bubinga, zebrawood, cedar and cherry.

Maple - sugar maple - This North American tree is the same tree used for collecting maple syrup.  Its blonde wood has a medium weight and density and is tightly grained.  It is also completely food safe.  We use this for lights, furniture, and especially our cutting boards.

Walnut - black walnut - This North American tree does in fact make walnuts.  Its wood has a medium weight and density, and its coloration varies from an amber honey to a deep chocolate.  

Purpleheart - jarrah - This Central American tree really has purple wood!  Apart from its striking color, it is a dense and heavy wood.  The color will change over time, but it isn't very noticeable.

Bubinga - kevazingo - This African wood has a similar look and feel as rosewood.  It has a peach pink to rose red coloring.  The wood is also very strong and durable.

Zebrawood - beli - This West African wood's earned its stripes!  The striping consists of a lighter honey tone with thinner stripes of dark chocolate.  It's a strong wood with medium weight.  

Cedar - spanish cedar - This Central and South American wood is naturally rot resistant!  This softwood has a pink-orange color and aromatic scent.  Perfect for kitchens, bathrooms, and outdoors.


Where can I find replacement light bulbs?

Please click here to shop our bulbs section.  If you cannot find what you are looking for, please contact us, and we will be happy to help you.


Order Information

What are my shipping options?

Shipping options include USPS, Fedex and UPS.  

You can also pick up your order at no additional charge from our workshop in Brooklyn NY.


When will my order ship?

Order processing and packing typically takes from one to three days from order date.  

Please allow extra time for larger items that require more attention.  We can provide you with a lead time when your order is placed.


How do I place a custom order?

Please click here to go to our contact page.  Write "Custom Work" in the subject field and provide as much detail about project as possible (i.e. materials, dimensions, etc.).  One of our team members will reach out to you.


What if something goes wrong with my order?

We are happy to help with any issues with your order.  Please click here and send us a message with all of your order information.  One of our team members will reach out to you and help resolve the issue.

Please be aware all returns and exchanges must be submitted within 30 days of order date.  

All custom work is final sale.


Trade Information

Do you sell to the trade?

Yes!  Please click here and send us a message with "Trade Prices" in the subject line.  Please provide the name of your design/architecture firm and which products you are interested in.


Can you do custom work?

Yes!  We love doing custom work!  Many of our designs can be modified.  Please click here and send us a message with as much detail as possible.  One of our team members will reach out to you.


Do you provide delivery and installation services?

Yes!  We can provide you with quotes for delivery and installation.  Please click here and send us a message with details about the delivery and/or installation.  

Please note that installation includes any assembly or mounting of furniture or lighting.  This does not include hardwiring for lighting installation.  We request you hire a licensed electrician for the time of installation for proper wiring.